Terms of sale · DonDulce

Who is selling

The seller is PASDULCE, S.L. (tax ID B30155287), C/ Barón del Solar, 47, bajo, 30520 Jumilla (Murcia), Spain, registered in the Murcia Commercial Registry (Registro Mercantil de Murcia), book 124, section 2, folio 124, sheet 5217, entry 1. You can contact us at info@dondulce.com or on +34 968 78 26 11.

These terms apply to purchases in the online shop at www.dondulce.com. You must read and accept them before placing your order, and you can save or print them. If you buy as a consumer, you also have all the rights granted to you by the Consolidated Text of the General Law for the Protection of Consumers and Users (TRLGDCU, Spain’s main consumer protection law), which these terms never limit.

Products and prices

On each product page you will find its name, weight, ingredients, allergens, nutrition information and storage instructions. The photos show the product as faithfully as possible; if there is any difference between the website and the packaging, the packaging prevails.

Prices are in euros and include VAT. Delivery charges depend on the destination and the order value, and are always shown, together with the total price, before you confirm your purchase. The price you pay is the one shown at that moment.

How to place an order

Add the products to your basket.
Enter your details and the delivery address.
Check the summary: products, delivery charges and total price. Up to this point you can correct any details.
Accept these terms and confirm your order with the payment button.

When you finish, you will receive an email with the confirmation and a summary of your order. We keep a copy of the order, which you can ask us for at any time. The contract is concluded in Spanish.

If a product sells out after you have placed your order, we will let you know straight away and refund what you paid for it, or offer you a similar product if you prefer.

Payment

You pay by card through our bank’s secure payment gateway (Redsys) when you place your order. We never see or store your card details. The order is confirmed when the bank authorises the payment, and we then email you a summary.

If you need an invoice with your tax ID (NIF), tick the box when placing your order and we will send it to you. Otherwise, the confirmation email serves as your proof of purchase.

Shipping and delivery

We deliver with TIPSA to mainland Spain and mainland Portugal (not yet to the Balearic Islands, the Canary Islands, Ceuta, Melilla, the Azores or Madeira). Delivery costs €4.90 (VAT included) and is free on orders of €110 or more. When your order is dispatched we email you the tracking number. In any event, delivery will take no longer than 30 calendar days from purchase. If for any reason we are unable to meet this, we will let you know and you may cancel the order and receive a full refund.

You can also collect it free of charge from our premises at C/ Barón del Solar, 47, Jumilla (Murcia), Monday to Friday, 9:00 to 15:00, once we let you know it is ready.

Check the parcel when you receive it. If it arrives damaged or something is missing, write to us as soon as possible, ideally with a photo, so that we can claim from the courier and send you a replacement. This does not affect your guarantee rights in any way.

Right of withdrawal

If you buy as a consumer, you have 14 calendar days from receiving your order to withdraw from the purchase without giving any reason.

Exception: for reasons of hygiene and health protection, the right of withdrawal does not apply to food products that have been unsealed or opened after delivery (Art. 103(e) TRLGDCU). Unopened packs can be returned.

How to do it: inform us clearly before the period ends, by email to info@dondulce.com or by post. You may use the model form below, although this is not compulsory. We will confirm that we have received it.

Returning the products: send us the unopened products within 14 calendar days of informing us of your decision. You will bear the direct cost of returning them.

Refund: we will reimburse everything you have paid, including standard delivery, within 14 calendar days at most of you informing us of your decision, using the same means of payment you used. We may withhold the refund until we have received the products back or until you have supplied proof of having sent them.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

To PASDULCE, S.L., C/ Barón del Solar, 47, 30520 Jumilla (Murcia), Spain, info@dondulce.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:

(*) Delete as appropriate.

Guarantee

We are liable for any lack of conformity of the products under Articles 114 et seq. of the TRLGDCU. If you receive a product that is spoiled, damaged, different from the one you ordered or past its best before date, email us at info@dondulce.com: we will replace it or refund its price, at no cost to you.

Customer service and complaints

For any question, issue or complaint, email us at info@dondulce.com, call us on +34 968 78 26 11 or write to us at C/ Barón del Solar, 47, 30520 Jumilla (Murcia), Spain. We will reply as soon as possible and always within one month at the latest.

Official complaint forms (hojas de reclamaciones) are available to you: ask us for one by email and we will send it to you. You can also contact the municipal consumer information office (OMIC) in your area or the consumer affairs services of your autonomous community.

Governing law

These terms are governed by Spanish law, without prejudice to the protection afforded to you by the law of your country of residence if you are a consumer living in Portugal. For any dispute, if you are a consumer you may go to the courts of your place of residence.

We may update these terms; each order is governed by the terms in force at the time it is placed.