Accessibility statement
We want everyone to be able to find out about our products and buy from our shop, including with a screen reader, using only the keyboard or with enlarged text.
Updated on
This page is a translation. In the event of any discrepancy with the Spanish version, the Spanish version shall prevail.
What it covers
This statement applies to the website www.dondulce.com and its online shop, owned by PASDULCE, S.L. We provide this information in compliance with Spanish Law 11/2023 (Ley 11/2023), which transposes into Spanish law the European Directive on the accessibility requirements for products and services (Directive (EU) 2019/882).
In the shop you can view the products with their ingredients, allergens and nutritional information, add them to your basket, enter your details and delivery option, and pay by card. Payment is made through the Redsys payment gateway, a service provided by the banks.
How accessible it is
The website has been designed to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, which are the guidelines included in the European standard EN 301 549. For example:
- The whole site can be navigated and used with the keyboard, with the focus always visible, and there is a link to skip straight to the content.
- Informative images have alternative text, and decorative images are hidden from screen readers.
- Text and buttons have sufficient contrast with the background.
- Forms have labels, show which fields are required and explain each error next to the field.
- The site adapts to mobile devices and can be zoomed in without losing content.
- If you have the reduce motion option turned on on your device, animations are removed or reduced.
What is not yet accessible
We know some parts don’t fully comply yet, and we are working on them:
- PDF certificates. The certificates on the Company page are documents issued by the certification bodies and may not read well with a screen reader. If you need it, we can tell you what they contain by email or phone.
- Videos. The videos on our YouTube channel may not have subtitles or audio description.
- Posters in the news section. Some trade fair and award posters are images containing text. Their description covers the essentials (the name and dates), but not all of the text on the poster.
- Card payment. The Redsys payment gateway is not under our control. If you have any problem paying, call us and we’ll help you complete your order.
How we checked it
This statement was prepared on , based on a self-assessment: an analysis with the automated tool axe on the main pages (home, company, contact, products, news, work with us, shop, order and terms of sale), which found no errors, and a review on desktop and mobile. We will review it whenever we make significant changes to the website and at least once a year.
Let us know if something doesn’t work
If you come across any barrier, or need the information on the website in another format, email us at info@dondulce.com or call us on +34 968 78 26 11, Monday to Friday, 9:00 to 15:00. You can also place your order by phone or email. We will reply as soon as possible and always within one month at the latest.
If you are not satisfied
If we do not give you a satisfactory response, you can file a complaint with the consumer affairs services of your autonomous community, which are responsible for monitoring compliance with the accessibility requirements for consumer services, or with the municipal consumer information office (OMIC) in your area.