General Terms and Conditions of Use of the Website.

In accordance with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, these terms and conditions regulate access to and use by Internet users of the Website www.dondulce.com (hereinafter the Portal and/or the Website), which is owned by the company “PASDULCE, SL”, (hereinafter the Company), with registered office at Calle Barón del Solar, 47, 30520, Jumilla (Murcia), and with CIF B-30155287, registered in the Mercantile Registry of Murcia, in book 124 of Companies, section 2, Folio 124, Page 5217, Entry 1, on September 21, 1988, for the purpose of both providing information on the products and offers of the Company, as well as allowing the purchase of the products offered through the Portal.

1. Registration process.

To purchase products on the website, users will be required to register. Users, who must be over eighteen years of age, must complete the instructions displayed on the various screens of the website. The username and password provided by the user to the company are identifying and enabling elements for accessing and making purchases. These credentials are personal and non-transferable, and the user is responsible for their loss, theft, or unauthorized use, as well as any consequences that may arise from such use.

Once the User is registered, and to proceed with the purchase, they must add the product they wish to acquire to the Shopping Cart, according to the instructions shown on the screen, completing the order form provided for this purpose and sending it to the Company, which implies the reading and irrevocable acceptance of each and every one of these General Conditions, as well as, where applicable, the existing Special Conditions.

2. Product availability (assortment).

dondulce.com aims to offer Users food products. This product range may be subject to change at any time unilaterally and without prior notice by the Company, either by adding new products or by temporarily or permanently removing others.

3. Prices.

The Company guarantees the price of the products at the time of purchase, which will be the price displayed on the screen when the order is placed, regardless of the delivery time of the products.

All prices shown on the website include all applicable legal taxes, both direct and indirect, as stipulated by current legislation at any given time.

4. Placing the order.

The Company guarantees the existence of all products shown on the Website, although it cannot ensure the availability of all of them at all times and in the quantities requested, and it may happen, exceptionally, that some product cannot be included in a particular order.

In the event that this occurs, the Company's Customer Service will inform the User of this fact via email or telephone, proposing products of the same nature to the User, in this case, the express acceptance of the User is necessary for their inclusion.

This product substitution will also be added to the User's order database, which is maintained by the Company, to facilitate future purchases. This information will be accessible from the "My Account" section. If a product of the same nature is not available, or if the customer does not accept the proposed exchange, the full amount of the product will be refunded as soon as possible. If you wish to cancel an order, you may do so using the form accessible via the following link. Please note that the cancellation period runs from the time the order is placed until two hours before the start of the delivery period you have selected, taking into account the nature of the products ordered. In this case, if the order amount has already been paid, it will be refunded within a maximum of 14 days.

5. Order delivery.

The order will be delivered to the address specified by the User on the form (post office boxes and public places are not valid delivery addresses) and within the selected time slot. The Portal will first check delivery availability to the provided postal code and will only offer available delivery slots.

Deliveries will be made from Monday to Saturday, except for public holidays (national, local or regional), which will be duly noted on the website.

The Company will not assume any responsibility for delays in the delivery of orders or for products not delivered when it is due to force majeure, understood as non-culpable events impossible to foresee or which, being foreseeable, were unavoidable.

6. Payment methods.

Payment for orders placed on the Website can be made through the various means described below, which must be chosen by the User at the time of purchase.

Using the credit or debit cards indicated on the website, through simultaneous payment when placing the order on the website.

To proceed with payment, the User must follow each and every instruction displayed on the Website. As an electronic payment system, dondulce.com uses an e-commerce payment gateway. All data provided for this purpose is encrypted to ensure maximum security. It is hosted on a secure server certified according to the SSL protocol by Redsys Servicios de Procesamiento, SL. Furthermore, the Company states that it does not, under any circumstances, store the data provided by Users through the payment gateway, and that it is only retained while the purchase and payment are being processed and until the withdrawal period has expired.

Once the purchase is made, the Company's Customer Service department will send the User a purchase confirmation via email as soon as possible. The User may also request an invoice, which will be sent by the Company.

7. Guarantees and returns.

In accordance with the provisions of Articles 44 et seq. of Law 7/96 of January 15, on the Regulation of Retail Trade, the User shall have a period of up to 14 working days from receipt of the order, to withdraw from the contract without any penalty, with the exception of the direct costs of return which shall be borne by the User.

In the case of purchases of perishable products, the return will be limited to a maximum of 24 hours from the time of delivery of the purchase.

Order returns must be processed through Customer Service, either by phone at 968 78 26 11 or by email to info@dondulce.com, in order to arrange for the order to be collected from your address. The Company will refund the amounts received, deducting the collection fee stipulated on the Website, within a period not exceeding thirty days, once the condition of the merchandise has been verified.

The merchandise must be delivered to our carrier in perfect condition, packaged in a closed and sealed wrapper that covers its original packaging.

8. Services available through the Portal

The User is aware and voluntarily and expressly accepts that the use of www.dondulce.com is carried out in all cases under their sole and exclusive responsibility.

When using the Website, the User agrees not to falsify their identity, to use the Portal exclusively for personal purposes, and not to carry out any conduct that may damage the image, interests and rights of the Company or third parties.

Access to the service may be denied at any time by the Company to any User who, in any way, has failed to comply with the obligations and commitments contained in these terms and conditions of use.

9. Links of interest

>Link to complaints form

http://www.carm.es/web/pagina?IDCONTENIDO=101700&IDTIPO=60&RASTRO=c683$m8822

> Model for exercising the right of access to data.

> Model for exercising the right to modify data.

> Model for exercising the right to Cancellation of data.

1. Previous.

The General Terms of Use of the Portal, together with these General Terms of Contract, and/or any specific terms that may be established, are intended to regulate the provision of information as well as the commercial relationships that arise between the Company and the Users of the Portal.

By browsing the Portal and/or using the services included on the Website, you acquire the status of User. Both browsing and using and/or purchasing any of the products on the Website imply your acceptance, as a User, without reservation, of each and every one of these General Terms of Use, the General Terms of Contract that may govern the purchase of goods or the provision of services, as well as, where applicable, the Special Terms that may govern the purchase of products or the provision of services.

The User should carefully read this Legal Notice each time they access the Portal, as it may be modified. Therefore, browsing, using, and/or purchasing any of the Portal's products implies express acceptance of these terms and conditions and any future modifications. Users should therefore review these terms and conditions periodically.

These general terms and conditions of contracting together, where applicable, with any specific terms and conditions that may be established, will expressly regulate the relationships arising between the Company and third parties (hereinafter "Users") who contract the products offered through the Website.

These General Terms and Conditions have been drawn up in accordance with the provisions of Law 34/2002, on information society services and electronic commerce, Law 7/1998 on General Terms and Conditions of Contract, Royal Decree 1906/1999 regulating telephone or electronic contracting with general conditions in development of article 5.3 of Law 7/1998, Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 7/1996 on the Regulation of Retail Trade, Law 59/2003, of December 19, on electronic signatures and any other applicable legal provisions.

2. Intellectual and industrial property. Prohibition of hyperlinks.

All content displayed on the Portal, and in particular designs, texts, graphics, logos, icons, buttons, software, trade names, trademarks, industrial designs or any other signs susceptible to industrial and commercial use, are subject to intellectual and industrial property rights of www.dondulce.com or third-party owners who have duly authorized their inclusion on the Portal.

Under no circumstances shall it be understood that any license is granted or that there is any waiver, transfer, assignment, total or partial of said rights, nor shall any right or expectation of right be conferred, and in particular, of alteration, exploitation, reproduction, distribution or public communication over said contents without the prior express authorization of the Company or the corresponding owners.

No link to the Website may be established from any other website without the prior and express consent of the Company.

Both the Company and any third party holding intellectual or industrial property rights over such trademarks or distinctive signs reserve the right to take legal action arising from any unauthorized use thereof, as well as to claim compensation for damages that may be appropriate.

3. Applicable law and jurisdiction.

These General Terms and Conditions of Contract shall be governed by Spanish law, which shall apply to matters not covered by this contract regarding interpretation, validity and execution.

4. Privacy and data protection.

For the purposes of Organic Law 15/1999, of December 13, on the Protection of Personal Data, the Company informs the User of the existence of a personal data file created with the data obtained on the website by and for the Company, and under its responsibility, for the purposes of providing information and marketing the products offered on the website, as well as carrying out promotional and advertising activities by any means, including sending messages through any system, including email, SMS, UTMS, etc., that may be of interest to the User in order to expand and improve our products, adapting our offers to their preferences or needs, based on the study and segmentation of the personal and commercial information we hold in our files as a result of their access to the website, as well as to allow for personalized browsing. This file, owned by PASDULCE, SL with Tax Identification Number (CIF) B-30155287, is registered with the Spanish Data Protection Agency under the name WEB USERS.

The User expressly accepts the inclusion of the data collected during browsing the Web, or provided by completing any form, as well as those derived from the commercial relationship and/or delivery of the Products to the buyer, in the automated personal data file WEB USERS.

During the data collection process, and in each place on the website where such data is requested, the User will be informed, either by means of a hyperlink or in the form itself, whether the collection of such data is mandatory or not for the delivery of the Products, except for placing orders, in which case the Company informs the User from this moment that it will not be considered voluntary, and therefore it will be necessary to include it for the formalization of the purchase order, providing the data relating to identity, address and credit card number to make the payment, as this data is necessary for the formalization and conclusion of the sale.

The User may exercise, with respect to the data collected as described in the preceding section, the rights recognized in Organic Law 15/1999, and in particular the rights of access, rectification, cancellation, and objection, where applicable, as well as the right to revoke consent for the transfer of their data or for any of the uses indicated above. The rights referred to in the preceding paragraph may be exercised by each User by means of a written request addressed to the following address: PASDULCE, SL, C/. Barón del Solar, 47, 30520 Jumilla (MURCIA), or by sending an email to info@dondulce.com, indicating their full name, the email address used for registration, and attaching in both cases a photocopy of the User's National Identity Document (DNI).

The Company informs you that access to certain Content or services offered in the Store may require you to complete registration forms or similar documents, in which you will be asked to provide personal data. To ensure more efficient communication with its customers, the Company may send information through various channels (including email, SMS, etc.) for processes such as order confirmation, order modification, registration and login details, password changes, order status updates, delivery status updates, order payment processing, and any other information we believe may be of interest to you (products and/or services, advertising or promotions, banners, and any other relevant information). If you prefer, you may request to be excluded from these promotional or advertising mailing lists.

In addition, this personal data may be used to improve our commercial and promotional initiatives, to analyze the most visited pages, the searches performed, to refine our content offering, and to personalize said content, presentation and services.

The Company undertakes to use the data included in the file, to respect its confidentiality and to use it in accordance with the purpose of the file, as well as to comply with its obligation to keep it safe and to adapt all measures to prevent alteration, loss, unauthorized processing or access, in accordance with the provisions of the Regulation of the development of Organic Law 15/1999, of December 13, on the protection of personal data, approved by Royal Decree 1720/2007, of December 21 and other regulations in force at any given time.

The User guarantees that the data provided during registration is truthful, accurate, and complete. Furthermore, the User agrees to keep their personal information up to date. Therefore, should any changes occur to the data provided, they must update it by contacting the website's Customer Service department in writing, or by updating it themselves through the website.

It may happen that, by virtue of court orders or legal regulations, the Company is obliged to disclose information to the authorities or third parties under certain circumstances, or in cases where third parties may intercept or access certain information or data transmissions, in which case THE COMPANY will not be responsible for the information that is disclosed.

Our services are only available to individuals with the legal capacity to enter into contracts. Therefore, those who do not meet this requirement should refrain from providing personal information for inclusion in our databases. However, they may do so through their parents or guardians.

5. User Obligations

In general, the User is obliged to comply with these General Conditions, and where applicable, the Special Conditions that may apply, as well as to comply with the special warnings or instructions for use contained therein or on the website, and to always act in accordance with the law, good morals and the requirements of good faith, employing the diligence appropriate to the nature of the service he enjoys, refraining from using the website in any way that may impede, damage or impair its normal operation, the assets or rights of the Company, its suppliers, the other Users or in general any third party.

Specifically, and without this implying any restriction to the obligation assumed by the User in general in accordance with the previous section, the User undertakes, in the use of the website, as well as in the provision of services to: (i) In the case of registering, the User undertakes to truthfully provide the data provided and to keep it updated; (ii) Not to introduce, store or disseminate on or from the website, any information or material that is defamatory, libelous, obscene, threatening, xenophobic, incites violence or discrimination based on race, sex, ideology, religion or that in any way violates morality, public order, fundamental rights, public freedoms, the honor, privacy or image of third parties and in general current regulations. (iii) Not to introduce, store or disseminate through the website any computer program, data, virus, code, hardware or telecommunications equipment or any other electronic or physical instrument or device that may cause damage to the website, any of the Services, or any of the equipment, systems or networks of the Company, any User, the Company's suppliers or in general any third party, or that in any other way may cause any type of alteration or prevent their normal operation; (iv) to properly safeguard the "Username" and "Password" provided by the Company to Users, as identifying and enabling elements for access to the Services, undertaking not to transfer their use or allow access to them by third parties, assuming responsibility for any damages that may arise from improper use thereof. The user also agrees to notify the Company as quickly as possible of any loss or theft of their username and/or password, as well as any risk of unauthorized access by a third party; (v) Not to carry out advertising, promotional, or commercial activities through the website, not to use the content, and in particular the information obtained through the website, to send advertising, messages for direct sales purposes, or for any other commercial purpose, nor to collect or store personal data of third parties; (vi) Not to use false identities or impersonate others when using the website or any of its services, including the use of third-party passwords or access codes, or in any other way; (vii) Not to destroy, alter, use for their own purposes, disable, or damage the data, information, programs, or electronic documents of the Company, its suppliers, or third parties; (viii) Do not introduce, store or disseminate through the Store any content that infringes intellectual property rights, industrial rights or trade secrets of third parties, or in general any content that you do not have the right to make available to third parties in accordance with the law.

6. Disclaimer

The Company guarantees that it will at all times treat your personal data and information in accordance with current legislation on the protection of personal data, and guarantees that it has adopted the necessary technical and organizational security measures to ensure the security of your data in accordance with the provisions of the applicable regulations.

However, and despite the security measures adopted, we inform you that it is possible for unauthorized third parties to illegally access or unlawfully intercept transmissions of users' personal data and information.

The Company takes reasonably adequate security measures to detect the presence of viruses. However, the User acknowledges and accepts that the security measures available for computer systems on the Internet are not entirely reliable and that, therefore, the Company cannot guarantee the absence of viruses or other elements that may cause alterations to the User's computer systems (software and hardware) or to their electronic documents and files contained therein.

The Company will only be liable for damages that the User may suffer as a result of using the Store when such damages are attributable to willful misconduct by the Company. The User acknowledges and accepts that the use of the Store, as well as the purchase of the products offered therein, is carried out at their own risk and under their sole responsibility.

The Company is not liable for any damages that may arise from, including but not limited to: (i) Inferences, omissions, interruptions, computer viruses, malfunctions and/or disconnections in the operational functioning of this electronic system or in the Users' computer equipment, caused by reasons beyond the Company's control, that prevent or delay the provision of services or navigation through the System; (ii) Delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems; (iii) Damages that may be caused by third parties through illegitimate intrusions beyond the control of the website and that are not attributable to THE COMPANY; (iv) Discrepancies in the information, documentation and/or other content of the website that may exist between the electronic version and the possible printed version; (v) The impossibility of providing the Service or allowing access due to causes not attributable to the Company, due to the User, third parties, or to cases of force majeure.

The Company does not generally control how Users use the website. In particular, the Company does not guarantee under any circumstances that Users will use the Service in accordance with the law, these General Terms and Conditions, generally accepted morality and good customs, and public order, nor that they will do so diligently and prudently.

7. Communications

For the purposes of these General Terms and Conditions, and for any communication that may be necessary between the Company and the User, they must contact Customer Service by email (by sending a message to info@dondulce.com) or by written communication addressed to the Company's Customer Service Department.

The Company will communicate with the User using the contact information provided during registration on the website. The User expressly agrees that email will be used as a valid method for sending all communications related to website use and/or the purchase of goods.

A cookie is a text file that is stored on your computer or mobile device by a web server. Only that server can retrieve or read the cookie's contents, allowing the website to remember your browsing preferences and navigate efficiently. Cookies make the interaction between you and the website faster and easier.

General Information

This website uses cookies. Cookies are small text files generated by the websites you visit, which contain session data that can be useful later on the website. In this way, this website remembers information about your visit, which can facilitate your next visit and make the website more useful to you.

How do cookies work?

Cookies can only store text, which is usually anonymous and encrypted. No personal information is stored in a cookie, nor can it be associated with an identified or identifiable person.

This data allows this website to maintain your information as you navigate between pages, and also to analyze how you interact with the site. Cookies are safe because they can only store information placed there by your browser, which is information you have entered into your browser or that is included in your page request. They cannot execute code and cannot be used to access your computer. If a website encrypts the cookie information, only that website can read it.

What types of cookies do we use?

The cookies used on this website can be distinguished according to the following criteria:

1. Types of cookies according to the entity that manages them:

Depending on the entity that manages the equipment or domain from which the cookies are sent and processes the data obtained, we can distinguish:

First-party cookies: These are those that are sent to the user's terminal equipment from a computer or domain managed by the publisher itself and from which the service requested by the user is provided.

Third-party cookies: These are those that are sent to the user's terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through the cookies.

If cookies are installed from a computer or domain managed by the publisher itself, but the information collected through them is managed by a third party, they cannot be considered as first-party cookies.

2. Types of cookies according to the length of time they remain active:

Depending on the length of time they remain active on the terminal equipment, we can distinguish:

Session cookies: These are a type of cookie designed to collect and store data while a user is browsing a website. They are typically used to store information that is only needed to provide the service requested by the user on a single occasion (e.g., a list of purchased products).

Persistent cookies: These are a type of cookie in which the data remains stored on the terminal and can be accessed and processed for a period defined by the cookie owner, which can range from a few minutes to several years.

3. Types of cookies according to their purpose:

Depending on the purpose for which the data obtained through cookies is processed, we can distinguish between:

Technical cookies: These are those that allow the user to navigate through a website, platform or application and use the different options or services that exist on it, such as controlling traffic and data communication, identifying the session, accessing restricted areas, remembering the items in an order, completing the purchase process, registering for or participating in an event, using security features while browsing, storing content for video or audio playback, or sharing content through social networks.

Personalization cookies: These are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal such as language, the type of browser through which the service is accessed, the regional configuration from where the service is accessed, etc.

Analytics cookies: These cookies allow the party responsible for them to track and analyze the behavior of users on the websites to which they are linked. The information collected through these cookies is used to measure website, application, or platform activity and to create user browsing profiles in order to introduce improvements based on the analysis of user data.

Cookie Management Tool

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Google Analytics is a free web analytics tool from Google that primarily allows website owners to understand how users interact with their website. It also enables cookies on the domain of the site you are visiting and uses a set of cookies called "__utma" and "__utmz" to collect information anonymously and compile reports on website trends without identifying individual users.

To compile usage statistics for this website, we use cookies to understand the frequency of visits and the content that is most popular. This allows us to focus our efforts on improving the most visited areas and making it easier for users to find what they are looking for. Information about your visit may be used on this website to perform statistical analyses and calculations on anonymous data, as well as to ensure service continuity and to make improvements to our websites. For more details, please see our privacy policy at the following link.

How to manage cookies on your computer: disabling and deleting cookies

All internet browsers allow you to limit the behavior of a cookie or disable cookies altogether within the browser's settings or options. The steps to do this vary depending on the browser; instructions can be found in your browser's help menu.

If you do not accept the use of cookies, which you can do through your browser's preferences or settings menus, this website will continue to function properly without them.

You can allow, block, or delete cookies installed on your computer by configuring the options of the browser installed on your computer:

For more information about Internet Explorer click here or to learn how to block, enable or allow cookies click here.

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Through your browser, you can also view the cookies stored on your computer and delete them as you see fit. Cookies are text files; you can open them and read their contents. The data within them is almost always encrypted with a numerical key that corresponds to an internet session, so it often has no meaning beyond the website that created it.

Informed consent

By using this website, you expressly and unequivocally consent to the use of cookies, under the terms and conditions set out in this Cookie Policy, without prejudice to any measures you may take to disable and delete cookies, as mentioned in the previous section.

QUALITY AND FOOD SAFETY POLICY

The objective of the quality management system implemented by PASDULCE SL is to ensure that the organization understands the express or implied needs of its customers and other interested parties, carrying out the manufacturing (kneading and baking) of muffins, mini muffins, sponge cakes and shortbread, and their subsequent individual packaging, in bulk and/or in plastic bags.

To achieve this goal, we focus our efforts and dedication on:

• To meet customer specifications by creating a food safety culture within the organization that allows us to anticipate their needs, with the goal of serving products with the required quality and safety.
• Define responsibilities within the organization in a way that helps achieve food quality and safety objectives.
• Ensure a plan for controlling internal and external communications with all stakeholders.
• Fulfilling our environmental responsibility and sustainability implies respect for our natural and social environment.
• Select suppliers willing to work together to achieve Quality and Food Safety objectives.
• Focusing our efforts on the constant improvement of products and processes through prevention, to achieve continuous improvement and the safety of our employees.
• From the company's management, provide all departments with the technical, administrative and human resources that affect product quality, in order to achieve the most demanding levels of quality and safety.
• Reduce the risks of adulteration, deliberate contamination, packaging violations, as well as any other malicious, criminal or terrorist action in the production chain.
• We are committed to complying with the legal requirements that apply to the production process and the manufactured products.
• Motivate and properly train all employees with a continuous training plan adapted to the IFS Food and ISO 9001:2015 quality and food safety standards.

To develop this Quality Policy, Management considers the participation of the entire team to be of utmost importance, and therefore deems it necessary that the entire organization direct its efforts towards the points indicated above.

The company's quality policy and management's commitment are based on more specific, measurable objectives, which are monitored through management reviews of the implemented system and compliance is controlled by data analysis, always adhering to the legal and regulatory requirements applicable to the performance of the activity.